what to do if a seller refuses to refund on ebay

If you are looking for What To Do If A Seller Refuses To Refund On Ebay, then look no further than this article. It includes what happens if you ignore a return request on ebay. Perhaps you are interested in the ebay refund policy for sellers, then reading this article may help you.

For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described when the item is considered final sale. eBay Authenticity Guarantee items are considered ‘final sale’ when the seller doesn’t offer returns or the return is outside the seller’s stated return window, and the item is in new condition. Learn more about eBay Authenticity Guarantee.

eBay Money Back Guarantee means you’re protected if the item you ordered didn’t arrive, is faulty or damaged, or doesn’t match the listing. You’ll get your money back. For all the details of how the eBay Money Back Guarantee works, please see our full policy guidelines below.

what happens if you ignore a return request on ebay

What To Do If A Seller Refuses To Refund On Ebay

When does eBay Money Back Guarantee apply?What happens if the seller doesn’t respond or won’t give me a refund?If I refund a buyer, will I get a credit for my final value fee? 

About eBay Money Back Guarantee

Most eBay sales go smoothly, but if there’s a problem with a purchase, the eBay Money Back Guarantee ensures that buyers receive the item they ordered or get their money back.

Buyers can use the eBay Money Back Guarantee when:

  • They don’t receive an item
  • They receive an item that doesn’t match the listing

Most sellers work with buyers to quickly resolve issues, but if a solution isn’t reached, we can help.

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What’s covered

Most transactions on eBay.com are covered by the eBay Money Back Guarantee.

Covered

Purchases are covered by the eBay Money Back Guarantee when all of the following are true:

  • The item that the buyer purchased either:
    • Is not received, or
    • Isn’t as described in the listing
  • The buyer reports that they didn’t receive the item or requests a return within the eBay Money Back Guarantee timelines
  • The buyer made the purchase on eBay.com via checkout or an eBay invoice and paid with one of the following payment methods within the checkout process on eBay:
    • PayPal or PayPal Credit
    • Credit card or debit card
    • Apple Pay
    • Google Pay
    • eBay gift cards, eBay bucks and eBay vouchers
  • The item was paid for in a single payment
  • Items collected in person are covered, provided all other requirements are met

Not covered

  • Transactions paid with any offline payment method (examples: cash, bank to bank transfer, money orders, escrow services)
  • Buyer remorse or any reason other than not receiving an item or receiving an item that isn’t as described in the listing (see the seller’s return policy for return options)
  • Duplicate claims through other resolution methods
  • The following scenarios:
    • A local pickup item wasn’t collected by, or on behalf of, the buyer
    • Items damaged during pickup
    • The buyer arranged for courier pickup, their own shipping method, or freight delivery of the item
    • The item was sent to another address after the original delivery, or buyer uses a freight forwarder (exceptions which are still eligible for coverage include: eBay shipping programs such as the Global Shipping Program and eBay international standard delivery)
    • The buyer reports that the item doesn’t match the listing description when it has been inspected through eBay Authenticity Guarantee and it is considered ‘final sale’
  • The following excluded categories and listing types:

Sellers are subject to this policy even if the transaction was completed on another eBay site.

International coverage

When a seller lists an item for sale with an international shipping option (such as worldwide shipping), it may result in the item being sold to a buyer on an eBay site other than the seller’s original listing site. A buyer is covered by the applicable eBay Money Back Guarantee or similar buyer protection policy of the eBay site where checkout occurred.

For more information on international selling see our International selling policy.

When a buyer doesn’t receive an item

If a buyer doesn’t receive an item, the buyer needs to submit a request to report that the item hasn’t arrived. The seller should address the buyer’s concern within the eBay Money Back Guarantee timelines and provide tracking information, updates on the delivery of the item, or a refund.

If the buyer isn’t happy with the seller’s response or doesn’t receive a response, the buyer can ask eBay to step in and help. In some cases, eBay may do this without the buyer asking.

If asked to step in and help, we review the information provided by the buyer and seller for evidence of a successful on-time delivery to the buyer’s address (as displayed on the ‘Order details’ page) or proof of collection by the buyer.

Information required to prove a successful on-time delivery is all of the following:

If we determine that the item wasn’t successfully delivered or collected, the full cost of the item and original shipping will be refunded to the buyer. The seller is required to reimburse eBay for the amount of the refund. Learn more about reimbursement.

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Buyer obligations

Generally, the buyer is responsible for accepting the item when it arrives. If the buyer refuses delivery, their claim is not eligible for the eBay Money Back Guarantee.

Exceptions:

  • The buyer can provide, via written proof from the carrier, that they refused the package because it arrived empty or was damaged in shipping
  • The buyer accepted and opened the package only to determine that it was an empty box
  • The item arrived COD because it didn’t have enough postage on it
  • The item arrived after the estimated delivery date

The buyer is responsible for paying any customs and duty fees for international shipping.

Exception:

  • The seller overstated the value of the item, which caused customs fees to be higher

When a buyer wants to return an item or the item doesn’t match the listing

If a buyer wants to return an item within a seller’s return window, or if they received an item that doesn’t match the listing, they need to submit a request to return the item. The seller should address the buyer’s concern and offer a solution, such as accepting a return or offering a replacement or refund, within 3 business days. If the seller doesn’t respond to the return request, we may refund the buyer and seek reimbursement from the seller without requiring the buyer to return the item to the seller. In some cases, we may automatically accept a return request on the seller’s behalf.

If dissatisfied with the seller’s solution, the buyer can ask eBay to step in and help. In some cases, we may step in and help without the buyer asking.

If asked to step in and help, we may ask the buyer to return the item to the seller if:

  • We can’t determine that the item received matches the listing description, even if the seller doesn’t offer returns, or
  • The seller’s stated return window and policy applies to the item, or
  • The seller has already offered to accept a return of the item

When an item is returned to the seller

If a buyer is returning an item within the seller’s return window, the seller’s return policy will indicate who pays for the return shipping label. The cost of return shipping for an item that is not as described is the seller’s responsibility and, in cases where an eBay-generated return shipping label is used for the return, the cost of the return shipping label will be added to the seller’s invoice. You can find further details about reimbursements in our User Agreement.

When a return shipping label is made available to the buyer and/or the buyer chooses to purchase a separate label, the buyer won’t be refunded by eBay for the cost of the label.

Tracking is required to confirm the item has been returned to the seller. Signature confirmation is required for returned items with a total cost of $750 or more. If a seller chooses to offer the buyer an untracked return label and eBay is asked to step in and help, the buyer will not be required to provide proof of delivery or signature confirmation. Learn more about signature confirmation requirements.

Buyer obligations

  • Buyers may be liable for any loss in value of the item if this loss in value is attributed to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the item. Some sellers may deduct the amount of loss from the amount refunded to the buyer if the item is returned after being used or damaged by the buyer

Seller obligations

  • The seller is required to accept the return at the same location specified in the listing or at an address that does not result in a materially different return cost for the buyer
  • The seller is responsible for any customs and duty fees on the returned item
  • The seller is required to refund the buyer upon receipt of a returned item. Learn more about returns timelines

After confirming that the item was returned to the seller, the cost of the item (less any loss in the item’s value, if the item is returned after it was used or damaged by the buyer) and original shipping will be refunded to the buyer. If the buyer arranged original shipping or picked up the item, we may not refund the amount of original shipping or pickup cost. The seller is required to reimburse eBay for the amount of the refund. Learn more about reimbursement.

If eBay is asked to step in and help, the seller will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged by the buyer.

When a buyer isn’t required to return an item

In some instances, we may not require that an item be returned to the seller. In these situations, we refund the buyer and may seek reimbursement from the seller, for example if:

  • The seller chooses not to accept a return request when they offered returns in the listing
  • The return request was opened because the item was not as described
  • The seller did not provide a return shipping label or funds for the buyer to return the item
  • The item location was misrepresented
  • It’s hazardous to ship back the item
  • The item no longer has a value (for instance, a ticket for a cancelled event)

Alternatively, with the buyer’s consent, we may give a partial refund to cover differences between how the item was described in the listing and the actual item the buyer received. When given a partial refund, the buyer isn’t asked to return the item to the seller. We may require the seller to reimburse eBay for the partial refund.

Counterfeit items

If a buyer reports that an item is counterfeit, and there are strong indicators that the item is counterfeit, we may not require the buyer to return the item to the seller. The buyer agrees to cooperate with us to ensure proper disposal of the item. In such instances, we refund the buyer for the full cost of the item and original shipping, and the seller is required to reimburse us for the refund. The buyer may not sell the item on eBay or elsewhere.

eBay Money Back Guarantee timelines

Item not received

  • A buyer can report that they didn’t receive an item once the item’s latest estimated delivery date has passed, and for 30 days after the latest estimated delivery date
  • For event tickets, a buyer must report that they didn’t receive the tickets no later than 7 days after the event date or 30 days from the latest estimated delivery date, whichever is later
  • The seller has 3 business days from the report to respond to the buyer with a solution (through either a replacement, a return, or a refund). If the seller does not offer a solution or the buyer is unsatisfied with the solution the buyer can ask eBay to step in and help
  • If the buyer doesn’t ask us to step in and help within 21 business days of reporting that they didn’t receive an item, the request closes automatically

Item not as described

  • A buyer must request a return no later than 30 days after the actual (or latest estimated) delivery date, or, if the seller’s return window is longer, within the return window
  • For event tickets, a buyer must request a return no later than 7 days after the event date or 30 days from the actual (or latest estimated) delivery date, whichever is later
  • The seller has 3 business days from the request to respond to the buyer with a solution. If the seller does not respond with a solution, the buyer can ask eBay to step in and help
  • If a return is accepted, the buyer has 10 business days from when the return label is provided to ship the item. If the buyer does not ship the return by that date, we may close the return
  • For items where there’s no tracking uploaded by the buyer, if the seller doesn’t issue a refund within 2 business days of the item’s return delivery date, the buyer can ask eBay to step in and help for a period of 10 business days after the refund deadline has passed
  • For items where the buyer has uploaded tracking, if the seller doesn’t issue a refund within 2 business days of the item’s delivery to the seller, we will automatically issue the buyer a full refund on the seller’s behalf. The seller will be required to reimburse us for such refunds. Learn more about reimbursement
  • If the buyer doesn’t ask eBay to step in and help within 21 business days of starting a request for a return (or the timelines described if a refund, replacement or exchange isn’t received), the request may close automatically. If the seller is responsible for providing means of return shipping and does not upload a label, we may wait up to 35 business days from the date the return was accepted before closing the return
  • If the seller shipped a replacement or exchange and the buyer has not shipped the original item back within 20 business days of the buyer starting the return, we charge the buyer’s PayPal account for the replacement or exchange

ebay refund policy for sellers

Replacement and exchange

Replacement and exchanges can be requested by the buyer and/or seller. Exchanges are based on value of the original purchased item, with current and equal value. A buyer must request a return and select the replacement or exchange option no later than 30 days after the actual (or latest estimated) delivery date, or, if the seller’s return window is longer, within the return window.

Timelines for replacement and exchanges:

When the buyer requests a replacement or an exchange the seller has 3 business days to respond to the buyer. If no response is received after 3 business days the buyer can ask eBay to step in and help.

If a replacement or exchange is agreed upon, the buyer has 5 business days to ship the item back to the seller with return tracking. If the buyer doesn’t ship the item within 5 business days, the replacement or exchange will be closed.

If the buyer doesn’t ship the return item back to the seller, and the seller shipped the replacement or exchange with confirmed delivery scan, after 20 business days the seller will be paid the value of the additional item. The buyer will be charged for this additional item via the buyer’s PayPal account.

Latest estimated delivery date

When we have no information about the actual delivery date, we use the latest estimated delivery date. When we have no estimated delivery information, we consider the latest estimated delivery date to be 7 days from payment date for transactions between a buyer and seller in the same country, and 30 days from the payment date for buyers and sellers in different countries.

Extended timelines for eBay Money Back Guarantee coverage

In some limited situations, we may extend the period of time in which a buyer is eligible for the eBay Money Back Guarantee. This extra time allows us to take into consideration the buyer’s location, the shipping service used, a seller’s extended return window, national holidays, or delays due to circumstances such as natural disaster, national emergency, labor strike, or governmental act, or other circumstances such as fraud. In most instances, when we extend timelines for eBay Money Back Guarantee coverage, in cases where the seller is responsible for requests opened during such an extended timeline, we notify sellers with an announcement on eBay.com.

Appeals

Buyers and sellers have an opportunity within 30 days from when we make a decision about a transaction issue to appeal the decision by providing appropriate documentation. eBay reserves the right to seek reimbursement from the seller if a buyer successfully appeals. Learn more about reimbursement.

Refunds to buyers

We refund buyers to their original payment method or their PayPal account. If a buyer doesn’t have a PayPal account, we ask the buyer to create one with their eBay registered email address to claim their refund. In the unlikely event that we’re unable to send refunds to the original payment method or the buyer’s PayPal account, we may provide refunds by coupon or vouchers redeemable for future purchases on eBay.

Seller funds, reimbursements, and fees

Seller funds

After a buyer reports that they didn’t receive an item or requests a return, or asks eBay to step in and help, a seller’s funds may be held by eBay or PayPal, as outlined in the eBay User AgreementPayments Terms of Use, or PayPal User Agreement.

Reimbursements

If we are asked to step in and help and we determine that the buyer is owed a refund, the seller authorizes eBay to reverse the funds to reimburse the buyer, and if such funds are unavailable or insufficient, the seller agrees to reimburse eBay for any amount eBay refunds to the buyer.

For PayPal payments, the seller agrees to authorize eBay to collect reimbursement from their PayPal account. The seller can opt-out of PayPal reimbursement by contacting PayPal.

If reimbursement is unsuccessful, the seller agrees to allow eBay to charge their reimbursement or automatic payment method on file for amounts refunded to the buyer. eBay may place the amount refunded to the buyer on their invoice subject to their automatic payment method. The seller will remain obligated to pay eBay for all unpaid amounts and eBay reserves the right to seek reimbursement through other means. You can find further details about reimbursements in our User Agreement.

Seller fees

If a seller issues a buyer a full refund before eBay is asked to step in and help, we credit the seller’s final value fee. Insertion fees and other eBay fees aren’t refunded. Learn more about our fee credit policy.

Using other programs to address a concern

Buyers can’t use more than one resolution method to get a refund. After selecting a resolution process (eBay Money Back Guarantee, PayPal Purchase Protection, or requesting a chargeback from their payment provider) a buyer is required to use only that process to resolve the transaction issue.

If a buyer requests a chargeback from their payment provider or files a PayPal Purchase Protection dispute, any requests opened through eBay for the same transaction are immediately closed.

Fraudulent claims and abusive buyer behavior

Buyers who engage in activity as described in the Abusive buyer policy may be subject to a range of actions, including the loss of eBay Money Back Guarantee coverage, issuing warnings to buyers, blocking buyers from requesting returns or refunds on eBay, blocking buyers from opening claims, and account suspension.

Activity that is not allowed includes, but is not limited to:

  • A buyer opening duplicate requests using other buyer protection programs
  • A buyer colluding with a seller to wrongly declare an item’s value for customs
  • A buyer filing a chargeback after receiving a refund
  • A buyer claiming an item was not received when there is proof of delivery to the buyer’s address on the Order details page
  • A buyer falsely claiming an item was not as described
  • A buyer returning an item other than the original item received
  • A buyer using or damaging an item and then returning it

For more information on consequences, see the Using eBay section of the User Agreement. In addition, we reserve the right to indefinitely suspend the buyer’s coverage under the eBay Money Back Guarantee.

eBay Authenticity Guarantee

eBay Authenticity Guarantee items are first shipped to a third-party authenticator who inspects the item prior to delivery to the buyer. This inspection ensures that the item purchased matches the listing description and verifies the item’s authenticity.

Items that display the Authenticity Guarantee badge in the listing are covered by eBay Money Back Guarantee when all other eligibility requirements are met, and when:

  • The item is not received, or
  • The item arrives damaged, or
  • The seller doesn’t fulfil their return policy as stated in the listing

For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described, when the item is considered final sale.

eBay Authenticity Guarantee items are considered ‘final sale’ when:

  • The seller doesn’t offer returns or the return is outside the seller’s stated return window, and
  • The item is in new condition

Otherwise, a buyer can return authenticated items as long as:

  • The seller accepts returns and the buyer requests a return within the seller’s stated returns window, and
  • The item is returned in the same condition as it was received

Learn more about Authenticity Guarantee for watches and Authenticity Guarantee for sneakers.

Other terms

  • Buyers and sellers permit us to make final decisions about all cases, including appeals. We may provide buyers and sellers with access to each other’s names, usernames, contact information, and other information relating to a request
  • When a buyer and seller don’t speak the same language, we may assist with communication until the issue is resolved
  • The eBay Money Back Guarantee is not a product warranty
  • In some situations, we may open and decide on a request on behalf of the buyer. This includes situations in which a seller is suspended for fraudulent activity
  • For items shipped through the Global Shipping Program, the program’s terms and conditions for buyers describe how members are protected by the eBay Money Back Guarantee
  • We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement

BEST SITES LIKE ALIEXPRESS FOR ONLINE SHOPPING

AliExpress is a massively popular Chinese online retail service owned by Alibaba Group. It was launched in 2010 and hasn’t stopped its journey to becoming the ‘biggest online marketplace of the world‘ ever-since. AliExpress stands toe-to-toe even with Amazon in terms of buyers worldwide. It offers wholesale goods at direct-to-consumer prices from Chinese sellers.

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It also works as a great dropshipping model for a lot of e-commerce entrepreneurs. Along with a lot of good sides, AliExpress has some cons as well. The biggest problem is the shipping time of AliExpress orders, which is pretty long considering the goods come from China. Also, some orders can be very expensive after shipping charges and taxes.

So, it is a good thing to have some AliExpress alternatives whenever you don’t like its services. That’s why we are telling you about 21 best sites like AliExpress. Some of these websites offer cheaper prices and faster shipping on certain products. And, you can also use them to maintain a nice profit margin for your dropshipping business.

1. LIGHTINTHEBOX

LightInTheBox is the perfect AliExpress alternative as it is also a Chinese e-Store. It sells hot and trending products across the globe. Their products range from phone and electronics to fashion, jewelry, shoes, bags, and many other items. You can find almost anything here at a very cheap price.

The delivery time of LightInTheBox is also similar to AliExpress as their warehouses are located only in China. But, you may get a faster shipping time due to having fewer orders to ship. You can pay for your orders with PayPal, Western Union, or your credit card.

2. WISH

Wish is a widely popular online marketplace where you can buy almost anything. From clothing to footwear, electronics, healthcare items, and many more things, you can get them all for an incredibly cheap price. They are also known to offer great deals and coupons to their new customers.

Their shipping time is also faster than AliExpress as their products come from sellers located in small countries. Wish also provides an advanced rating system that is very helpful for both the consumers as well as sellers. It helps promote good ones.

3. OVERSTOCK

Overstock is a US-based online marketplace. It makes profit by selling wholesale products at a highly cheap price tag. A major portion of their stock is comprised of overstock from the major retailers or their seconds. You can find some really amusing deals here. The shipping time will also be lower as compared to the Chinese marketplaces. You can get your items within a week.

The product range of Overstock is incredible. You can find everything such as clothing, decor, kitchen appliances, and many more items. You can even find furniture and other big home items. So, you can use to fill your house with great stuff at a reduced price.

4. DEALEXTREME (DX)

DealeXtreme, more popularly known as DX, is an amazing online marketplace. The website works in a very similar manner as ‘Wish’ and sells cheap products coming directly from sellers. It has partnered with many small businesses and sells its products to a wide base of audience.

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The shipping time is a problem with DX also because their warehouses are located in China. Apart from this, you can get some really worthy deals on DX. You should always keep an eye on their clearance sales for the best prices.

5. GEARBEST

Gearbest is the perfect AliExpress alternative if you are looking to shop for the latest gadgets or electronic devices. It works with over 5000 Chinese brands and top suppliers to deliver the best products. It has products from top Chinese companies such as Xiaomi, Huawei, Lenovo, and many others. But, it isn’t just an electronic store.

You can also find a massive range of other products as well. The prices available on GearBest are reduced, and you can even reduce them with the available coupons. They also have warehouses in multiple countries. So, you can get faster shipping from the local warehouse.

6. BANGGOOD

BangGood is another Chinese e-commerce platform that provides worldwide shipping of cheap goods. You can find almost anything on this website, from clothing to electronics, and even home items. The prices available are marked down from their original prices. You can also get amazing deals during special clearance sales.

BangGood provides a free $20 coupon to every new user. The shipping time for BangGood orders is faster than AliExpress for certain products. However, the regular shipping time is similar.

7. CHINABRANDS

ChinaBrands is a widely popular Chinese e-Store where you can buy products at wholesale prices. You can find almost anything on this website at a highly affordable price. Their shipping prices are also low but you will get a long shipping time. It is the perfect website for buyers who want the lowest prices but can wait for their orders for at least a month.

Most of the ChinaBrands sellers run their factories from China, and their warehouses are located there only. This is the reason for the considerably long shipping time.

8. BONANZA

Bonanza is a unique American online marketplace where you can find a great range of products. They have over 20 million items from more than 50,000 sellers. It is a growing e-commerce store where even you can sell your items. It is a preferred platform by more than 20,000 entrepreneurial sellers. You can find some really amazing handcrafted items and collectibles here.

For people looking to shop regular items, this store may disappoint you a little. The prices of some items may be a little higher than some Chinese stores. But, the quality provided will be worth it.

21 ALIEXPRESS ALTERNATIVE STORES

Here are 21 AliExpress Alternatives that you can use to shop online.

  1. LightInTheBox
  2. Wish
  3. Overstock
  4. DealXtreme (DX)
  5. GearBest
  6. BangGood
  7. ChinaBrands
  8. Bonanza
  9. DHGate
  10. TinyDeal
  11. Target
  12. MiniInTheBox
  13. GeekBuying
  14. Jet
  15. TomTop
  16. Target
  17. MadeInChina
  18. American Greenwood
  19. Walmart
  20. eBay
  21. Amazon

FINAL TAKE

AliExpress is amazing but it is always good to have options when you are shopping. So, these are the 21 best sites like AliExpress. If you ever feel like you should look somewhere else, these are some stores that you should visit. You can also use these for your dropshipping business if you are an aspiring entrepreneur. Make sure you have a solid plan before beginning.

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